Where's my order?
Orders ship within 24-48 hours, then typically take 3-8 business days. Your tracking link is in the dispatch email. It can take 48 hours to show the first scan.
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Customer care
A question before you buy, a delivery, a return or a slow leak? Tell us what's going on and someone from the Uskoo team will get back to you personally.
We reply within 1 business day.
Quick answers
Orders ship within 24-48 hours, then typically take 3-8 business days. Your tracking link is in the dispatch email. It can take 48 hours to show the first scan.
Shipping policyYou have 90 nights from delivery. Email us your order number and we send you a return authorization. There's no restocking fee, and if the pad is defective, return shipping is on us.
Refund policyThe pump and valves are covered for 2 years, the pad for 1 year. Send us a photo or a short video of the issue and we'll repair, replace or refund.
Warranty detailsWrite to us as soon as possible. Before dispatch, we can change the order or cancel it for a full refund, no fee.
Email us now