• Free shipping. Every order ships within 24-48 h

  • 90-night sleep trial. Ships within 24 to 48 hours.

  • 2-year warranty on the built-in pump

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Customer care

Questions? Talk to the people behind the pad.

A question before you buy, a delivery, a return or a slow leak? Tell us what's going on and someone from the Uskoo team will get back to you personally.

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Quick answers

You might not need to wait for us.

Where's my order?

Orders ship within 24-48 hours, then typically take 3-8 business days. Your tracking link is in the dispatch email. It can take 48 hours to show the first scan.

Shipping policy

Not sleeping well on it?

You have 90 nights from delivery. Email us your order number and we send you a return authorization. There's no restocking fee, and if the pad is defective, return shipping is on us.

Refund policy

Something's not working?

The pump and valves are covered for 2 years, the pad for 1 year. Send us a photo or a short video of the issue and we'll repair, replace or refund.

Warranty details

Need to change an order?

Write to us as soon as possible. Before dispatch, we can change the order or cancel it for a full refund, no fee.

Email us now