Shipping Policy

Last updated: September 28, 2026

This Shipping Policy explains how and where we ship orders placed on uskoo-outdoors.com, operated by GUPF DIGITAL LLC, trading as Uskoo Outdoors, 254 Chapman Road, Newark, DE 19702, United States.

Questions about an order: hello@uskoo-outdoors.com

1. Where we ship

We ship to the following countries:

United States · Canada · United Kingdom · Ireland · France · Germany · Austria · Belgium · Netherlands · Luxembourg · Spain · Portugal · Italy · Switzerland · Denmark · Sweden · Norway · Finland · Poland · Czechia · Australia · New Zealand · Japan · South Korea · Singapore · Malaysia · Israel · United Arab Emirates

If your country is not listed, email us. We may be able to arrange a shipment, and we will tell you if we cannot.

2. Processing time

• Orders are prepared and handed to the carrier within 24 to 48 hours of payment confirmation, excluding weekends and public holidays.
• During launches, promotions and peak periods (Black Friday, holiday season), processing may take longer. We will say so on the Site when it applies.
• Orders placed on a weekend or holiday start processing on the next business day.
• You will receive a confirmation email when your order is placed, and a second email with tracking details when it is dispatched.

3. Shipping cost

Standard shipping is free on orders from this Site. If a paid express option is offered at checkout, the price is shown before you pay, and the delivery estimate for that option is displayed with it.

4. Transit time

Our orders are shipped from our production and fulfilment facility in China to the destination country. This means transit time has two parts: the international leg, then local delivery by the destination carrier.

These are typical transit times, not guarantees. Transit can be extended by customs clearance, security checks, weather, carrier backlogs, public holidays, and peak season. We deliberately do not promise a fixed arrival date, because a customs delay is outside our control and we would rather under-promise than miss a date that matters to you.

If your order has not moved for more than 7 business days after dispatch, contact us and we will investigate with the carrier.

5. Tracking

• Tracking details are emailed when the order is dispatched. Tracking can take up to 48 hours to show its first scan.
• Tracking may show limited movement during the international leg; this is normal for cross-border shipments.
• If you have not received tracking within 3 business days of your order confirmation, check your spam folder, then contact us.

6. Customs, duties and taxes

• Orders may be subject to import duties, taxes, customs or brokerage fees charged by your country. Unless we state at checkout that these are collected by us, they are the recipient's responsibility.
• Customs authorities may require additional information or payment before release. This can delay delivery, and we cannot predict the amount of any charge.
• If you refuse a shipment or fail to pay customs charges and the parcel is returned or destroyed, the refund we can offer is limited to the amount we recover, and shipping costs and non-recoverable fees may be deducted, to the extent the law allows.
• Customs declarations are completed accurately. We do not mark orders as gifts or under-declare value.

7. Delivery address

• Please check your address before completing checkout. If you notice an error, email us immediately. We can often correct it before dispatch.
• Once an order is dispatched, we cannot guarantee an address change; the carrier may or may not be able to redirect it. Where a redirect is possible, the carrier may charge a fee, which is your responsibility.
• We are not responsible for delivery failures caused by an incomplete or incorrect address, a missing apartment or unit number, an inaccessible location, or a parcel that is not collected from a pickup point.
• If a parcel is returned to us as undeliverable or uncollected, we will contact you to arrange reshipment, which may involve an additional shipping charge. If reshipment is not possible, we refund the product price less the shipping costs we incurred, to the extent the law allows.

8. Lost, damaged or delayed deliveries

• Damaged in transit: photograph the parcel and the product before unpacking further, keep the packaging, and contact us within 7 days of delivery. We will arrange a replacement or a refund, and we handle the carrier claim.
• Marked delivered but not received: check with neighbours, your building's reception, and the carrier's own tracking page first, then contact us within 7 days. We will open an investigation with the carrier. If the carrier cannot establish delivery, we will replace or refund the order.
• Lost in transit: if tracking shows no movement for an extended period and the carrier confirms the parcel is lost, we will send a replacement or refund you in full.
• Delays: estimates are not guarantees, and we are not liable for delays caused by carriers, customs or events outside our control. If a delay exceeds a reasonable period, contact us and we will find a solution, including replacement or refund where appropriate.

9. Delivery method and signature

• Orders are delivered by local postal services and courier partners chosen by us for your destination.
• Most deliveries do not require a signature. If a signature is required in your country, the carrier will attempt delivery and leave instructions if no one is available. Please collect promptly: parcels held too long may be returned to us.
• We do not deliver to PO boxes in every country; if your address is incompatible, we will contact you to find an alternative.

10. Multiple items and split shipments

Where an order contains several items, we may ship them separately at no extra cost so you receive them sooner. Each shipment gets its own tracking number.

11. Returns

Return shipping, timelines and refunds are explained in our Refund Policy. Return shipping for a sleep-trial return is paid by you; for damaged, defective or incorrect items, we cover it.

12. Changes to this policy

We may update this Shipping Policy to reflect changes in carriers, destinations or the law. The version in force at the time you place your order governs that order.

13. Contact

GUPF DIGITAL LLC, Uskoo Outdoors 254 Chapman Road, Newark, DE 19702, United States hello@uskoo-outdoors.com

We answer shipping questions within 1 business day.