Terms of service

Terms of Service

Last updated: September 20, 2026

These Terms of Service ("Terms") govern your access to and use of uskoo-outdoors.com (the "Site") and any purchase you make through it. The Site is operated by GUPF DIGITAL LLC, trading as Uskoo Outdoors ("Uskoo Outdoors", "we", "us"), 254 Chapman Road, Newark, DE 19702, United States.

By visiting the Site, creating an account, or placing an order, you agree to these Terms. If you do not agree, do not use the Site. If you are entering into these Terms on behalf of a business, you confirm you are authorised to do so.

Our Refund Policy and Shipping Policy form part of these Terms, and our Privacy Policy explains how we handle personal information. Where those policies and these Terms conflict, the more specific policy governs the subject it covers.

1. Eligibility

You must be at least 18 years old, or the age of legal majority where you live, to place an order. If you are under that age, you may order only with the involvement of a parent or legal guardian. You may not use the Site if we have previously suspended or terminated your access, or if doing so would breach applicable law. You are responsible for keeping your account credentials confidential and for activity under your account.

2. Products and descriptions

We sell outdoor sleeping and camping products, currently the AirFlex Sleeping Pad and related accessories or bundles. Products are intended for normal personal use.
Product images, illustrations and videos are for illustration. Colour rendering varies by screen and lighting, and colours may differ slightly from what you see. Dimensions and weights are nominal; inflatable products can vary slightly with temperature, air pressure and use.
We make reasonable efforts to describe products accurately, but we do not warrant that descriptions, specifications, pricing or other content are free of error. If a product you receive does not match its description, you may return it under our Refund Policy, and statutory rights apply.
Availability is not guaranteed. We may limit quantities per order or per customer, and we may discontinue products at any time.

2.1 Safety and intended use

The AirFlex Sleeping Pad is a sleeping pad, designed for one person in camping, travel and indoor sleeping use. It is not a toy and is not designed for unsupervised use by children.
It is not a flotation device and is not a life-saving device. Do not use it in or near water as a flotation aid, raft, swimming accessory or rescue device, and never leave children unattended around water with the product. Photographs or videos showing the product near water are lifestyle imagery only and do not indicate that it is safe for use in water.
Do not exceed the maximum load stated on the product page or packaging. Do not use the product on sharp or abrasive surfaces, near open flame or heat sources, or for any purpose other than its intended use. Follow the instructions supplied with the product.
Deflate and store the product as instructed. Damage caused by misuse, modification, unauthorised repair or use contrary to the instructions is not covered by our warranty.

3. Prices, currency, taxes and duties

Prices are shown in the currency displayed at checkout and, unless stated otherwise, are in US dollars (USD).
Prices exclude shipping charges unless we state that shipping is included, and exclude sales tax, VAT, GST and any other taxes or import charges unless we state that they are included or collect them at checkout.
Orders may ship from outside your country. You are responsible for any import duties, customs fees, taxes, brokerage charges or similar charges imposed by your country that are not collected by us at checkout. Customs authorities may require additional information or payment before release, which can delay delivery. We do not control these charges and cannot predict their amount. If a shipment is refused or abandoned at customs, the carrier may return or destroy the goods; in that case, the refund we can offer is limited to the amount we recover, and shipping costs and non-recoverable fees may be deducted, to the extent the law allows.
We may change prices, offers and promotions at any time. Changes do not affect orders we have already accepted.

4. Orders, payment and acceptance

Your order is an offer to buy. An automated order confirmation email does not mean we have accepted your order.
We accept your order when we send the shipping confirmation (or, where no shipping confirmation is sent, when we dispatch the goods). Until then, we may decline or cancel an order, for example for suspected fraud, pricing or stock errors, address problems, or sanctions/export restrictions.
If we cancel before dispatch, we will refund the amount paid for the cancelled order, including any shipping charge.
You confirm that the payment method you use is yours or that you are authorised to use it. Payments are authorised and captured through our payment providers. All payments are subject to the provider's own terms and to fraud checks. If a payment is reversed, declined or subject to a chargeback, we may suspend or cancel the related order.
Prices, promotions and stock are validated at the time we accept the order. If an obvious pricing error occurs, we may cancel the order and refund you in full rather than honour the erroneous price.

5. Shipping, delivery and risk

Processing times and estimated delivery windows are described in our Shipping Policy. Estimates are not guarantees; carrier delays, customs clearance, weather and peak periods can extend delivery.
You are responsible for providing a complete and accurate delivery address, including any apartment, unit or access details. If a package is returned to us because the address was wrong or incomplete, or because it was not collected, we will contact you to arrange reshipment, and you may be responsible for the additional shipping cost. If reshipment is not possible, we will refund the product price less the shipping costs we incurred, to the extent the law allows.
Risk of loss or damage passes to you when the goods are delivered to the address you provided (or to a carrier collection point, where delivery is made there). If your order arrives visibly damaged, keep the packaging, photograph it, and contact us within 7 days, and contact the carrier promptly.
Title to the goods passes to you when we have received payment in full.
If goods are lost in transit, we will work with the carrier to resolve the issue and, where the loss is confirmed, provide a replacement or a refund.
Statutory rights in your country of residence apply in addition to this section and are not reduced by it.

6. Returns, refunds and warranty

Returns, the 90-night sleep trial, refunds and the limited warranty are governed by our Refund Policy, which is part of these Terms. Nothing in these Terms reduces a right you have under mandatory consumer law in your country of residence.

7. Promotions, discount codes and bundles

Discount codes, bundle offers (for example "second pad 30% off"), free-gift offers and limited-time promotions are for personal use only, may not be resold, and have no cash value.
Unless a promotion says otherwise: one code per order, codes cannot be combined, they apply only to eligible items, and they cannot be applied retroactively to an order already placed.
Where an order qualifies for a promotion because of items that are later returned, we may adjust the refund so that the retained items are charged at their non-promotional price. Free or discounted items that were included as part of a bundle or gift offer must be returned with the rest of the order to receive a full refund.
We may modify, suspend or end a promotion at any time, and may refuse an order where we reasonably believe a promotion has been misused, including through duplicate accounts or automated use.
Codes obtained through unauthorised channels, and codes used in breach of these Terms, are void.

8. Reviews, photos and other content you submit

If you submit a review, rating, photo, video, comment or other content to us or to a review platform we use, you confirm that:

you own the content or have all necessary rights and permissions, including from anyone identifiable in it, and that it does not infringe anyone's rights or contain unlawful material;
you grant us a worldwide, perpetual, royalty-free, non-exclusive licence to host, reproduce, display, translate, adapt and use that content in connection with our marketing and the Site (including paid advertising), with no obligation of payment or attribution; and
you allow us to use your first name, initial and country with the content.

We may edit, refuse or remove any content at our discretion, including content that is false, misleading, infringing, unlawful or unrelated to the product. We do not buy, incentivise or alter reviews in a way that misrepresents them. To request removal of your content, contact hello@uskoo-outdoors.com.

9. Intellectual property

The Site, the Uskoo name and logos, product photos, illustrations, videos, text, graphics and the underlying code are owned by us or licensed to us and are protected by trademark, copyright and other rights. You may use the Site for personal, non-commercial purposes and may download or print individual pages for your own use. You may not copy, reproduce, distribute, scrape, mirror, frame, resell, or create derivative works from the Site or its content, or use our trademarks in advertising or as metatags, without our prior written consent. All rights not expressly granted are reserved.

If you believe your intellectual property or other rights have been infringed by content on the Site, contact hello@uskoo-outdoors.com with the details of the material, your rights and how we can reach you.

10. Acceptable use

You agree not to:

breach any applicable law or regulation, or the rights of any third party;
use the Site to transmit malware, spam or fraudulent orders, or to carry out automated price/product scraping without our consent;
interfere with the Site's operation, attempt unauthorised access, probe or scan our systems, or bypass security or access controls;
use the Site to resell goods while misrepresenting yourself as an authorised reseller;
post or submit false, deceptive or defamatory content; or
use another person's payment method, identity or account without authorisation.

We may suspend or terminate access, cancel orders and report unlawful activity where appropriate.

11. Third-party services and links

The Site may include links to, or integrations with, third-party services (payment methods, delivery tracking, review platforms, social networks, analytics). We do not control them and are not responsible for their content, availability, security or practices. Your use of a third-party service is governed by that third party's terms.

12. Disclaimers

Except for the express limited warranty in our Refund Policy and any rights you have under mandatory law, the Site and its content are provided "as is" and "as available", without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Site will be uninterrupted, error-free, secure, or that information on it is complete or current. We are not responsible for the quality or availability of networks, devices or third-party services you use to access the Site.

Some jurisdictions do not allow the exclusion of certain warranties. Nothing in these Terms excludes or limits any warranty or right that cannot lawfully be excluded or limited, including mandatory consumer rights in your country of residence.

13. Limitation of liability

To the maximum extent permitted by law:

We are not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profit, revenue, data, opportunity or goodwill, arising out of or related to the Site, the products or these Terms, even if we were advised of the possibility of such damages.
Our total aggregate liability arising out of or relating to an order is limited to the amount you paid for that order, including shipping.
We are not liable for delays or failures caused by events beyond our reasonable control (Section 18).

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded. Consumers in the EEA, the UK and similar jurisdictions keep all mandatory statutory rights and remedies, including the legal guarantee of conformity, and the limitations in this section apply only to the extent those laws allow.

14. Indemnity

You agree to indemnify and hold harmless GUPF DIGITAL LLC and its officers, employees and service providers against claims, liabilities, damages and reasonable costs (including legal fees) arising from your breach of these Terms, your misuse of the products, or content you submit. This does not apply to the extent a claim results from our own breach, negligence or wilful misconduct, and it does not limit your statutory consumer rights.

15. Governing law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law rules. This does not deprive you of the protection of mandatory consumer law in your country of residence, and it does not prevent you from bringing proceedings in your local courts where the law gives you that right.

16. Dispute resolution

Consumers outside the United States. If you are a consumer resident in the EEA, the UK, Switzerland, or another jurisdiction whose law gives you a mandatory forum, you may bring proceedings before the competent courts of your place of residence, and you keep any right to use alternative dispute resolution or an ombudsman scheme available to you. Consumers in the EU may also use the European Commission's online dispute resolution platform, where applicable.

Consumers in the United States. Please contact us first at hello@uskoo-outdoors.com so we can try to resolve the issue informally.

If we cannot resolve a dispute informally, you and we agree that any dispute arising out of or relating to these Terms, the Site or the products will be resolved by final and binding individual arbitration under the rules of the American Arbitration Association, rather than in court, except that:

either party may bring an individual claim in small claims court if it qualifies; and
either party may seek injunctive relief in court to protect intellectual property or prevent unauthorised use of the Site.

You and we each waive the right to a trial by jury and the right to participate in a class, collective or representative action. The arbitration will take place in the county of your residence or another location we agree on, and will be conducted in English. If this class-action waiver is found unenforceable as to a particular claim, that claim will proceed in court and the remainder will be arbitrated.

Right to opt out. You may opt out of this arbitration agreement by emailing hello@uskoo-outdoors.com within 30 days of the date you first accepted these Terms, stating your name, the email address used for the order, and that you opt out of arbitration. Opting out has no effect on any other part of these Terms and does not affect your order, your warranty or your statutory rights.

17. Changes to these Terms

We may update these Terms from time to time, for example to reflect changes in our products, the law or our practices. The "Last updated" date will change, and material changes will be communicated on the Site or by email where required. The Terms in force at the time you place an order govern that order. Continued use of the Site after an update means you accept the revised Terms to the extent permitted by law.

18. General

Force majeure. We are not liable for failure or delay caused by events beyond our reasonable control, including natural disasters, severe weather, epidemics, war, civil unrest, strikes, carrier or customs failures, supplier or port disruption, power or network outages, or government action.
Severability. If a provision is found unenforceable, it will be limited or removed to the minimum extent necessary and the rest of these Terms will remain in force.
No waiver. Our failure to enforce a provision is not a waiver of it.
Assignment. We may assign these Terms in connection with a merger, acquisition, reorganisation or sale of assets. You may not assign them without our written consent.
Entire agreement. These Terms, together with our Refund Policy, Shipping Policy and Privacy Policy, are the entire agreement between us about the Site and your purchases, and replace any prior agreement on that subject.
Language. These Terms are drafted in English; any translation is provided for convenience, and the English version prevails where the law allows.
Survival. Provisions that by their nature should survive termination (including intellectual property, disclaimers, liability limits, indemnity and dispute resolution) survive.

19. Contact

GUPF DIGITAL LLC 254 Chapman Road, Newark, DE 19702, United States Email: hello@uskoo-outdoors.com

We aim to answer questions about these Terms within 1 business day, and always within any timeframe required by applicable consumer law.