Refund Policy

Last updated: September 28, 2026

This Refund Policy applies to purchases made on uskoo-outdoors.com, operated by GUPF DIGITAL LLC, trading as Uskoo Outdoors, 254 Chapman Road, Newark, DE 19702, United States.

Questions or a return request: hello@uskoo-outdoors.com

At a glance

1. The 90-night sleep trial

You have 90 nights from the delivery date to sleep on the AirFlex Sleeping Pad. If it is not right for you, contact us and send it back for a refund.

• You can actually use it, on a real trip, not just the living room. There is no "unused condition" fine print: a pad you have actually slept on is exactly what we expect back. Inflate it, sleep on it, take it outside, try it in all three positions.
• Return it complete. Every AirFlex ships with a stuff sack and a repair kit. Send both back with the pad, and include any other accessory or free item that came with your order. A missing item may reduce the refund by the value of that item.
• Keep it reasonable. The pad must not be damaged beyond normal trial use: no punctures, cuts, burns, chewing damage, permanent stains, strong odours, or modifications. Normal wear from sleeping on it is expected and accepted.
• One trial per product. The trial applies to each pad you buy, but it is not intended for repeated buy-and-return cycles or for use as a rental.

Where the law of your country gives you a longer or broader right (for example the 14-day right of withdrawal in the EEA and the UK, or the consumer guarantees in Australia and New Zealand), that right applies and the trial is in addition to it, not a replacement.

2. How to start a return

1. Email hello@uskoo-outdoors.com with your order number, the reason for the return, and (if the product is damaged, defective or not what you ordered) clear photos of the item and its packaging.
2. We reply with a Return Authorization (RA) number and return instructions. Please do not send anything back before you receive them.
3. Ship the item within 30 days of receiving your RA number, in suitable packaging so it arrives undamaged in transit.

Returns sent without an RA number, or to the wrong address, may be refused or delayed. Keep your shipping receipt and tracking number until the refund is issued.

3. Return shipping costs

• Sleep-trial returns (the pad works, it is just not right for you): return shipping is paid by you. Send the item back by a tracked service and keep the receipt and tracking number until your refund is issued. The cost of sending it back is not refunded.
• Damaged, defective or incorrect items: we cover return shipping in full. Where we can issue a prepaid return label for your country, we send it with your RA instructions and you pay nothing at the counter. Where we cannot, send the item back by a tracked service and email us the receipt: we reimburse the standard shipping cost for the route, using the same payment method as your refund.
• We never deduct a shipping cost or a restocking fee from your refund.

4. Refunds

• Method. Refunds are issued to the original payment method. We cannot refund a different card, a different account or a different person.
• Amount. The full amount you paid for the returned item, including the delivery charge you paid for it, where the return is made within the trial window. Return shipping for a sleep-trial return stays at your cost (Section 3). If only part of an order is returned, we refund the returned items plus the corresponding share of any shipping charge.
• Timing. We inspect returned items when they arrive. Once the return is approved, we issue the refund within 5 business days. Your bank or card issuer may need an additional 5 to 10 business days to show the credit.
• Currency and fees. Refunds are issued in the currency of the original payment. Your bank or payment provider may apply its own exchange rate or fees, which we do not control and cannot reimburse.
• Taxes and duties. Government charges that we are legally required to remit on your behalf, and import duties or taxes paid directly to your customs authority, are outside our control and may not be refundable by us. We will tell you if that applies to your order.

5. Damaged, defective or incorrect items

If your order arrives damaged, is defective on arrival, or is not what you ordered:

• Contact us within 7 days of delivery with photos of the item, the packaging and the shipping label. Keep the packaging until the issue is resolved.
• We will arrange a replacement or a full refund, at your choice, and we cover the return shipping and any related cost.
• If you received a replacement and also keep the original, you will be charged for the second unit.

Damage that occurs during delivery by the carrier is our responsibility to resolve with the carrier; you do not have to deal with them yourself, though we may ask you for the information they need.

6. Exchanges

We can exchange a pad for another colour when the colour you want is in stock. Exchanges are handled as a return plus a new order:

• Contact us within the 90-night window and we will send instructions.
• You pay the return shipping for the pad you send back, as for any sleep-trial return (Section 3). We ship the new colour at no extra shipping cost.
• If the replacement costs more, you pay the difference; if it costs less, we refund the difference.

7. What is not covered

• Products returned more than 90 nights after delivery, unless you are relying on the limited warranty (Section 8) or a statutory right.
• Damage caused by misuse, accident, neglect, modification, unauthorised repair, use on sharp or abrasive surfaces, exposure to fire or extreme heat, or use contrary to the supplied instructions.
• Punctures, cuts, tears or abrasion from use, including from pets, sharp ground, rocks, thorns or tools.
• Normal wear and tear, including cosmetic fading, minor surface marks, and gradual loss of inflation performance over years of use.
• Products bought from third parties, resellers or marketplaces rather than from us.
• Free items, gifts and promotional items, unless the paid product is returned at the same time.
• Claims not involving a defect where the item is returned incomplete, unreasonably dirty, or with strong odours.

We do not charge a restocking fee on any return.

8. Limited warranty

We warrant the AirFlex Sleeping Pad against manufacturing defects for the original purchaser, from the delivery date:

Not covered: the exclusions in Section 7 (notably punctures, cuts, tears, misuse, unauthorised repair and normal wear). A puncture from a thorn, rock, ember or tool is not a manufacturing defect, but the repair kit included in the box is there for exactly that, and we are happy to advise you on repairing it.

What we do: if a covered defect appears and is confirmed, we will, at our option, repair the item, send a replacement part or unit, or refund the purchase price. We cover the shipping costs of a warranty replacement. If we ask you to return the defective item, we provide the return instructions and cover the cost.

Conditions: the warranty applies to the original purchaser and requires proof of purchase (order number or receipt). Each component keeps its own period: a replacement pump part does not restart the 1-year pad structure period, and neither period restarts or extends when a claim is made; both run from the original delivery date. Warranty service is not available for items purchased second-hand or from unauthorised sellers.

How to claim: email hello@uskoo-outdoors.com with your order number, a description of the defect, and photos or a short video showing it. We aim to answer warranty claims within 2 business days.

9. Cancellations and changes before dispatch

Orders are usually processed within 24 to 48 hours. If you need to cancel or change an order, contact us as soon as possible:

• Before dispatch: we cancel or change the order and refund you in full. No fee.
• After dispatch: the order cannot be recalled from the carrier. Use the return process above (Sections 2 and 3).
• If an order is returned to us as undeliverable because the address was wrong, incomplete or uncollected, we contact you to arrange reshipment, which may involve an additional shipping charge. If reshipment is not possible, we refund the product price less the shipping costs we incurred, to the extent the law allows.

10. Chargebacks and disputes

Please contact us before opening a payment dispute. Most issues are solved in a single email. Where a chargeback is opened, we may need to share order and delivery information with the payment provider and the bank as part of the process.

11. Mandatory consumer rights

Nothing in this policy limits rights you have under mandatory consumer law where you live, including:

• EEA / EU: a 14-day right of withdrawal from the day you or your nominated carrier receives the goods, and the legal guarantee of conformity for goods (2 years as a minimum period under Directive (EU) 2019/771). The 90-night trial is longer than the withdrawal period and applies in addition.
• United Kingdom: cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and rights under the Consumer Rights Act 2015.
• Australia / New Zealand: the consumer guarantees under the Australian Consumer Law and the Consumer Guarantees Act 1993. Our goods come with guarantees that cannot be excluded. If a product fails to meet a consumer guarantee, you are entitled to a remedy, which may be a refund, replacement or repair depending on the seriousness of the failure.
• United States: any rights you have under applicable federal or state consumer protection law, including state "lemon" and implied warranty rules where they apply.

Where this policy and a mandatory statutory right conflict, the statutory right prevails.

12. Changes to this policy

We may update this Refund Policy to reflect changes in our processes or the law. The policy in force on the date you placed your order governs that order, except where a change is required by law or is more favourable to you.

13. Contact

GUPF DIGITAL LLC, Uskoo Outdoors 254 Chapman Road, Newark, DE 19702, United States hello@uskoo-outdoors.com

We answer return, refund and warranty requests within 1 business day, and always within any deadline required by applicable consumer law.